Returns and Refunds

We're so confident you'll love your order and our quality that we offer a no questions asked 30 day return policy.

We allow for a 24 hour cancellation policy and 48 hour order change policy. Once your order ships it must be returned to request a refund.

 

Please Note regarding total refund; Engravings are not eligible for refunds. Your refund will be minus our cost to ship your order to you, minus the cost of any missing items in your return package, and minus the cost of any ordered engraving(s).

 

Requesting a Return

To start your return, please fill out and submit the below form. If you do not follow the below steps it will cause delays with your return and refund.

Please include the following information in your exchange request;

  • Mention "Return request".
  • Order number
  • First and last name
  • email address

To avoid delays with your return and refund, please also print, or write the above information on a piece of paper and include it inside the shipping package with your return.

 

Please understand your refund will be processed after your return arrives. We do not provide a shipping label to return your order. Return shipping costs are the responsibility of the customer.

Your return must arrive undamaged and in like new condition. Damaged bands will not be refunded. Any missing items in your return will be deducted from your total refund.

Reminder; Refunds will be for the total cost of your order minus our costs to ship your order to you, minus any missing items in your return package, and minus any cost for engraving.

 

The return address to send your order return to is;
Adirondack Inlay Studio LLC
Attn. Returns Dept.
2 Progress Drive #4457
Halfmoon NY 12065

Securely pack your return so it arrives safely. It's best to tape up the original packing and packaging you received with your order. Do not use a thin paper envelope. Bands that do not arrive, or arrive damaged will not be refunded. 

The below return request form must be filled out to start the return process. Failing to fill out the below return request form before shipping your return will cause delays with your refund.

If you have any questions, or need help, please visit the Contact Us page to send us a message. We're happy to help!

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